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Housing Services & General Policies

Services Provided by the Anaheim Housing Bureau


The success of your multi-hotel convention starts with the Anaheim Housing Bureau. Using our services is like having a full-time staff at no cost to you. We put our entire Anaheim Housing Bureau team behind you with extraordinary effort that makes your multi-hotel convention needs simple and trouble free, leaving you time to handle all your other meeting function details. What's our Housing Bureau's formula for success?

  • Attendees can easily make reservations by FAX, mail, Internet, or by telephone
  • Rapid confirmation of reservation requests
  • Timely reports
  • Current technology powered by Passkey
  • Professional, experienced staff

The Housing Bureau will:

  • Work with the participating hotels to ensure that the correct room block commitment and rate have been assigned.
  • Process all incoming applications on a timely and accurate basis.
  • E-mail, fax or mail confirmations for all new, changed or canceled reservations.
  • Advise hotels of the reservation activity through weekly status reports
  • Provide the Meeting Professional with the following:
  • Weekly hotel inventory reports via fax or online access 24/7
  • Alphabetized printout or online access 24/7 to attendees processed
  • Final pick-up reports
  • Online integration with your registration company upon request
  • Offer the following choices for submitting reservations:
Mail accepted at P.O. Box 4270, Anaheim, CA 92803
FAX reservations to 714.776.2688, 24 hours a day, 7 days a week
Phone reservations accepted at 714/765-8868, Monday - Friday.
Customized Housing Internet Link provided for your website.
Office Hours: 8:30 A.M. to 5:00 P.M. (Pacific Standard Time) Mon.-Fri.

  • Accommodate special requests such as: Unlimited VIP/Exhibitor blocks and replacement of rooms that are canceled before cut-off with new reservations.
  • Provide an electronic map for your printed housing form or web site.
  • Provide a Housing Hot Line phone at the Concierge Information desk in the Anaheim Convention Center lobby during your show.

General Policies and Additional Information

The AOVCB Housing Bureau will provide housing for groups using two or more hotels at a peak block of at least 500 rooms or in special circumstances when approved by the Housing Director.

All housing forms must be reviewed by the Housing Bureau and the Hotels prior to final printing and distribution in order to approve the format or to suggest modifications.

Your special internet housing link can be customized with your own special instructions and meeting logo.

Only the hotels with signed agreements will be utilized until the rooms in these properties are no longer available, then rooms can be secured in additional hotels. All hotel contracts must name the Anaheim Housing Bureau as the meetings’ official housing company.

First night deposits are required for all reservations. Checks or credit cards are accepted. The credit cards may be charged the deposit upon receipt by the hotel.

A $35.00 cancel fee policy is required for all reservations canceled less than 45 days prior to the meeting. A tiered cancellation fee policy with the fee increasing as the arrival date approached is highly recommended for each event to decrease attrition.

Generally, first night deposits are refunded by the hotels if canceled at least 72 hours prior to scheduled arrival date.

Rooms are assigned on a first-come, first-serve, space available basis. If rooms are no longer available in the hotel(s) of the attendee's choice, availability of the remaining hotels will be used in determining where guests are assigned.

Reservations received after the cutoff date will be directed to hotels based upon space availability. Requests from late registrants should be directed to contact the Housing Bureau for information on available hotels until your convention begins. On site assistance is also available if requested over the weekends.

Continual communication is provided between the Anaheim Housing Bureau and the hotel reservations departments to prevent 'walks' by hotels.

The Housing Bureau arranges for visits to hotels and sets up itineraries based on the meeting planner's request.

Current Anaheim city room tax is 15%

The hotels may include a modest housing processing fee in their room rates to cover our operating costs.

To download a housing map with Anaheim Convention Center area hotel information, please visit our map page at www.anaheimoc.org

For further information or sample Housing forms, please contact Colleen Cornett, CMP, Housing Director at 714/765-8848.